Refund policy
Returns & Refunds
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange, only a store credit.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also have the original tags attached.
Goods that cannot be returned include gift cards, sale items, hats, earrings, leggings, tights, bandeaus, undershirts, and any other undergarments.
To complete your return, we require a receipt. Additionally, an email must be sent to tcs@madeleine.co.com within 14 days outlining why you're returning the goods and your order number. Once the return is confirmed eligible, send your item to: The Clothing Store, 8 Village Drive, Westerose AB T0C 2V0, Canada within 7 days of the confirmation at your expense.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tcs@madeleine.co.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tcs@madeleine.co.com and send your item to: The Clothing Store, 8 Village Drive, Westerose AB T0C 2V0, Canada.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: The Clothing Store, 8 Village Drive, Westerose AB T0C 2V0, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.